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What is the Right Mix of Business?
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What percent of business can you afford to lose? The typical answer is that you cannot afford to lose any of your volume without a major shock to both you and your business. Let me relate three incidences of what happened to three of my clients and how they responded to a loss of volume as a result of “being removed from a program”:
Handling Disgruntled Clients
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Handling Disgruntled Clients
Q: How do you turn a customer around who has gotten mad at you during a long remodel?