What percent of business can you afford to lose? The typical answer is that you cannot afford to lose any of your volume without a major shock to both you and your business. Let me relate three incidences of what happened to three of my clients and how they responded to a loss of volume as a result of “being removed from a program”:

Handling Disgruntled Clients

Q: How do you turn a customer around who has gotten mad at you during a long remodel?